FAQ
Common questions about how goopss works.
I connected my store. What happens next?+
We're so glad you joined. From the moment you connect, we start working on an ongoing basis. You don't need to do anything on your end unless you want to request something specific. We'll keep you updated on all the tasks we complete via email, WhatsApp, and app notifications.
What do you do in my store every month?+
Every month we do a variety of actions including listing optimization, image creation, social media posting, and more. You can see the full list of what we do here.
How long until I see improvement?+
Our actions usually start to show change within 2-3 months of starting work.
How do I contact customer service?+
You can reach our team via email at hello@goopss.com and on WhatsApp at +97255-309-5860
What happens if there are things I don't want touched in my store?+
In general, we never touch any of the bestsellers in the store. Beyond that, you can notify our customer service in advance and we will not touch anything you don't want :)
In listing optimization, what exactly changes?+
We improve the listing title, description, and tags, and add or check product attributes to improve visibility and performance in search.
I want you to create new listings for me. How does it work? Where do I send the images?+
On the Listings page in the app there is an option to request a new listing. You fill in important details like materials, dimensions, and other attributes, and upload your product images there. We handle the rest including optimization. For more details you can watch the second part of the tutorial video at the top of the Listings page.
How long until new product images are created?+
New images are uploaded to your Design Hub for review once a month.
Can I send you a list of listings prioritized for optimization?+
Yes, but we recommend using the app's Listing Request and then Optimization Request to request optimization or duplication priorities.
What's included in your package?
Everything we do for you every month
| Category | Feature | Free $0 | Starter $29 | Growth $99 |
|---|---|---|---|---|
Listings | Optimize Etsy listings (titles, tags, descriptions & attributes) | 2 | 5 | 20 |
| Upload new Etsy listings with optimized content | — | 2 | 10 | |
| Duplicates your bestselling listings in different categories | — | 3 | 10 | |
| Add alt texts to listing images | — | 25 | 50 | |
AI Listing Editor | Improve your Etsy listings using AI suggestions for titles, tags & descriptions | 1 listing | 5 listings | 20 listings |
Images | Generate product images & mockups | 2 | 5 | 20 |
Video | Create product videos | — | 1 | 6 |
Instagram | Instagram posts | 2 | 5 | 15 |
Facebook | Facebook posts | 2 | 5 | 15 |
| Promote products in Facebook groups | — | — | 15 | |
Pinterest | Create Pinterest pins | 5 | 20 | 60 |
| Publish to Pinterest group boards | — | 10 | 40 |